Installation & Customer Service Co-ordinator
Pooled Energy is an authorised retailer of electricity offering swimming pool owners and operators a bundle of technology, pool services and electricity.
We are seeking a highly motivated and energetic person to track progress from order to installation. This is not a call centre role, but is the central point of contact for our customers and internal stakeholders throughout the business. . The role is the first-line-of-response for customers providing product and service information and resolving product and service enquiries.
The role also manages project document registers such as risks, issues and status.
The role includes:
- Managing complex customer interactions via phone and email promptly and efficiently
- Reporting on project status, schedules, risks and issues
- Maintaining program schedules, financials, reports and databases
- Working with installation teams and managers to define tasks and follow up status
- Coordinating with customers and organising install schedules
- Engaging potential customers by answering product and service questions
- Opening and maintaining customer accounts by recording information in customer databases
- Resolving product or service issues by clarifying a customer’s issue, determining the problem, advising on solutions in consultation with internal team members, following up to ensure resolution
- Prepares product or service reports by collecting and analyzing customer information
Applicants must demonstrate the following:
- A science or technical background
- Experience as a project/program administrator or coordinator
- Excellent attention to detail and outstanding verbal and written communication skills
- Ability to work with and influence a variety of stakeholders
- Ability to work under pressure with minimal supervision
- A commitment to outstanding customer service
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking
If you have the above experience and are interested to join our team, we would like to hear from you.
Please submit your application via email to firstname.lastname@example.org