All questions in Have You Heard About Power of Choice?
Timeframes for electricity meter connections for customers located in NSW/ACT, SA or QLD 1. Where a New Connection1 Service required By a date agreed to by the customer and Pooled […]
Power of Choice is a government-led initiative to give consumers more opportunities to make more informed choices about the way they use electricity. This initiative aligns with Pooled Energy’s belief […]
Currently there is no cost to Pooled Energy customers for the standard installation of a new smart communications meter. It is simply an up-to-date meter that can be read wirelessly. […]
The Australian Energy Market Operator (AEMO) and the Australian Energy Market Commission (which sets the rules that govern the electricity and natural gas markets) both offer information on ‘Power of […]
Pooled Energy customers can opt out of installing a smart communications meter if Pooled Energy contacts you to install one however, if your current meter needs to be replaced for […]
Your customer rights and protections remain the same. Pooled Energy customers will continue to have access to energy rebates, hardship programs, payment plans, and other protection measures. The strong customer […]
All wiring issues in relation to the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered […]