Search FAQs

The Pooled Energy quick start guide helps customers learn about the Pooled Energy mobile application.

  1. Controlling your pool equipment
  2. Putting the system in manual mode
  3. Tuning your sanitation level
  4. Water Quality
  5. How do I backwash my pool?
  6. What operating systems are compatible with the Pooled Energy Application?
  7. Common Questions
    1. Why is my equipment not loading?
    2. Why is my equipment unavailable?
    3. Why hasn’t my Water Quality updated?
    4. I have to keep entering in my username and password

Controlling your pool equipment

Your equipment is automatically controlled.

To take temporary manual control of your pool equipment:

  1. Click ‘Equipment’ in the menu
  2. Select the equipment you want to run
  3. Select the duration & click ‘Start’

Devices may take a few minutes before turning on.

   

Putting the system in manual mode

To put your system in manual mode:

  1. Click ‘Pool Controls’ in the menu
  2. Under ‘Pool System’, click ‘Manual’ and confirm

Devices may take a few minutes before turning off.

Configure your equipment to run as desired.

Remember to restore the system to ‘Auto’ when done.

Tuning your Sanitation Level

If you feel your pool has consistently too much or too little sanitizer you can adjust it up or down.

Normal will be correct for most pools and any changes may take a day or two to become apparent.

  1. Click ‘Sanitizer Adjustment’ in the menu
  2. Select the level of adjustment desired

Water Quality

The Water Quality tile indicates swimmability and sanitizer levels. It does not detect cloudiness, staining, and other physical factors.

Click on an individual tile to reveal more information.

How do I backwash my pool?

  1. Click ‘Pool Maintenance’ in the menu
  2. Click ‘Start’ under Guided Backwash
  3. Follow the instructions

What operating systems are compatible with the Pooled Energy Application?

The Pooled Energy Application is compatible with the following operating systems:

  • iOS11+
  • Android 6+

Why is my equipment not loading?

Check your internet connection and ensure that the equipment is powered on.

Why is my equipment unavailable?

Check your internet connection and ensure that the equipment is powered on.

Equipment may also be unavailable due to high temperatures and other safety precautions.

Why hasn’t my Water Quality updated?

Water Quality readings only update when the system is running.

Check your internet connection and ensure that the equipment is powered on.

I have to keep entering in my username and password

Check the amount of storage left on your phone and if low, clear up some space.

 

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